Terms of Service
Effective Date: [DEC 8th, 2024]

Welcome to Invora (“Company,” “we,” “us,” or “our”), an invoicing solution designed to simplify billing and ensure compliance with the Saudi ZATCA regulations (Phase 2). By accessing or using our platform, services, and applications (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our Services.

These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and Invora.

1. About Invora
Invora is a specialized invoicing platform focused on:

Generating accurate and compliant e-invoices.
Seamless integration with existing business systems.
Compliance with ZATCA’s Phase 2 requirements, including XML format.
Providing a user-friendly experience tailored for businesses in Saudi Arabia.
2. Eligibility
To use Invora, you must:

Be at least 18 years old or the age of majority in your jurisdiction.
Have the authority to enter into a binding agreement if you are registering on behalf of a business entity.
3. Account Registration and Security
Registration: To access certain features, you must register for an account by providing accurate and complete information.
Security: You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at [email protected] of any unauthorized access or breach.
4. Services Provided
Invora provides the following core services:

Invoice Creation: Generate ZATCA-compliant invoices in the XML format.
Data Storage: Securely store invoice data for required retention periods under Saudi law.
Integration: Connect with ERP systems, accounting software, and other platforms.
Custom Features: Create custom templates and manage invoicing workflows.
5. User Responsibilities
You agree to:

Use the Services only for lawful purposes and in compliance with Saudi laws, including VAT regulations.
Provide accurate and up-to-date information for invoicing purposes.
Not misuse the Services for fraudulent activities or violate the rights of any third party.
You further agree not to:

Disassemble, reverse engineer, or tamper with the software.
Upload malicious code, viruses, or other harmful content.
Use the platform to send unauthorized or fraudulent invoices.
6. Compliance with ZATCA Regulations
By using Invora, you acknowledge that:

Compliance Responsibility: While Invora provides tools to assist with ZATCA compliance, you are responsible for ensuring all invoices meet regulatory requirements.
XML Format: All e-invoices are generated in compliance with the Unified Business Language (XML) format.
Audit Logs: Invora maintains an audit trail as required by Saudi law for all invoices generated.
7. Subscription Plan
Invora offers a single Pro Plan:

Features: Access to all functionalities, including integration options and compliance tools.
Billing: Subscription is billed on a [monthly/annual] basis. Fees are non-refundable.
Payment: By providing payment details, you authorize us to charge your selected payment method.
Failure to make timely payments may result in service suspension.

8. Data and Privacy
Data Ownership: You retain ownership of your invoicing data.
Data Usage: We use your data only for providing the Services and ensuring compliance with ZATCA.
Retention Period: Your invoice data will be retained for [7 years] or as required by Saudi law.
Security: We implement strict security measures to protect your data. Refer to our Privacy Policy for further details.
9. Intellectual Property
All content on the platform, including software, design, and trademarks, is the intellectual property of Invora or its licensors. You may not reproduce, distribute, or create derivative works from our materials without explicit permission.

10. Termination
By User: You can cancel your subscription at any time.
By Invora: We reserve the right to suspend or terminate your account if you violate these Terms or applicable laws.
Upon termination:

Your access to the Services will be revoked.
We will retain your data only as required by law or as described in our Privacy Policy.
11. Limitation of Liability
To the fullest extent permitted by Saudi law, Invora will not be liable for:

Any indirect, incidental, or consequential damages.
Loss of revenue, profits, or business opportunities arising from the use of our Services.
12. Indemnification
You agree to indemnify and hold harmless Invora and its affiliates from any claims, damages, or expenses arising from:

Your use of the Services.
Non-compliance with Saudi regulations.
Any disputes related to your invoices or data.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes will be resolved exclusively in the courts of Saudi Arabia.

14. Changes to the Terms
We may update these Terms periodically. Changes will be effective upon posting. Your continued use of the Services after changes are made constitutes your acceptance.

15. Contact Information
For questions or concerns regarding these Terms, please contact us at:
Email: [email protected]